Refund Policy

At Sidhartha Enterprises, customer satisfaction is important to us. However, due to the nature of our business—custom-made and wholesale clothing—refunds are only applicable under specific conditions outlined below.

1. Eligibility for Refunds

We offer refunds only in the following cases:

●       The product received has a manufacturing defect or quality issue

●       You receive the wrong item(s) from what was ordered

●       The order was cancelled within 24 hours of payment (as per our Cancellation Policy)

●       The order was cancelled by us due to unforeseen circumstances (e.g., raw material unavailability)

2. Non-Refundable Situations

We do not offer refunds under the following conditions:

●       Change of mind after order confirmation

●       Delays caused by courier services or customs in international shipping

●       Orders cancelled after 24 hours

●       Minor color variation due to screen differences or batch dyeing

●       Slight measurement variation within acceptable limits (±1 inch)

3. How to Request a Refund

To initiate a refund request, please follow these steps:

1. Email us at 📧 rishipandey0077@gmail.com
   
   
2. Mention your Order ID and reason for the refund
   
   
3. Attach photos or video evidence of the defect/damage, if applicable
   
   

Your request must be submitted within 48 hours of receiving the order.

4. Refund Processing Time

●       Once approved, your refund will be processed within 5–7 business days

●       The amount will be credited to your original mode of payment

●       In case of a third-party payment gateway, any service charges deducted are non-refundable

5. Contact Us

For any questions or support regarding refunds, please write to us at:

📧 rishipandey0077@gmail.com

We are here to help and ensure a smooth experience with Sidhartha Enterprises.